# How to index your Knowledge Base into SupportWire

_By Sathi Banerjee  · Apr 17, 2026_

In SupportWire, you can index your existing documentation to provide the **Support Assistant** with a "Source of Truth." This allows the AI to provide instant, accurate answers even when your team is offline.

You can add knowledge using two source types:

1.  **URL:** Automatically crawls and indexes a website or help center.
    
2.  **Library:** A collection where you can manually upload documents (e.g., PDFs).
    

### 1\. Adding a New Knowledge Store

To get started, follow these steps to link your content:

1.  Log in to your **SupportWire** dashboard.
    
2.  Click on **Settings** in the sidebar.
    
3.  Select **Knowledge Store** from the menu.
    
4.  Click the **Add Store** button.
    
5.  Enter a **Title** (for internal reference) and the **URL** of your knowledge base or a specific webpage.
    
6.  Click **Create**.
    

Your content is now being indexed and will be used by the assistant to answer customer queries automatically.  

#### Case A: URL (Web Crawling)

Use this if your documentation is already hosted on a website or help center.

1.  **Select Source Type:** Choose **URL** from the dropdown.
    
2.  **Give it a Title:** Enter an internal name (e.g., "Main Help Center").
    
3.  **Enter URL:** Paste the link to the base page you want SupportWire to crawl.
    
4.  **Create:** Click **Create** to start the indexing process.
    
    ![](https://vault.featureos.app/uploads/attachment/upload/72a08e1c16894e0f002ba543327feb1a.png)
    

#### Case B: Library (Document Upload)

Use this for internal PDFs, manuals, or documents not available via a public URL.

1.  **Select Source Type:** Choose **Library** from the dropdown.
    
2.  **Name the Collection:** Give your library a clear name (e.g., "Technical Documents").
    
3.  **Create:** Click **Create** to initialize the collection.
    
4.  **Adding the Documents:** After the collection is created, **click on the library name** to go inside. From there, click **Add file** to upload and index your documents (currently supporting **PDFs only**).
    
    ![](https://vault.featureos.app/uploads/attachment/upload/50e08be07aff7dd44c6421dd5cced993.png)
    

### 2\. Managing Your Sources

Once your URL or Library is set up, you have the same management tools for both:

-   **Active Toggle:** Use the switch to turn a specific URL or document **On** or **Off**. If toggled off, the AI will ignore that specific source when answering questions.
    
-   **Search:** Use the search bar to quickly find a specific link or document within a large collection.
    

### 3\. Removing a Knowledge Store

If you want to completely remove a source:

1.  Locate the specific URL or library you wish to remove.
    
2.  Click on the **Delete** option associated with that entry.
    
3.  Confirm the deletion to clear that data from the assistant's memory.
    

### 4\. Why Use Both?

-   **URL:** Perfect for dynamic content that changes often (like a live Help Center).
    
-   **Library:** Ideal for static, high-value information like technical specifications, compliance docs, or whitepapers that aren't hosted on your website.
    

### **Need more help?**

Reach out to our support at [support@supportwire.app](mailto:support@supportwire.app) [](https://supportwire.app/)or submit a request [on our support board](https://supportwire.featureos.app/)! 😃

[View this article on the web](https://supportwire.featureos.help/en/articles/how-to-index-your-knowledge-base-into-supportwire)