# Managing Your Notification Preferences

_By Sathi Banerjee  · May 19, 2026_

Staying informed is key to providing timely support. The **Notifications** settings allow you to control exactly how and where you receive alerts for new messages and team activity. By tailoring these settings, you can ensure you never miss a critical conversation while maintaining a focused workflow.

To customize your alerts:

1.  Click the **Settings (gear icon)** in the bottom-left corner of your dashboard.
    
2.  Under the **Personal** section in the sidebar, select **Notifications**.
    

## Desktop Notifications

Desktop notifications provide immediate visual alerts in your browser, even if the SupportWire tab is in the background.

-   **Enable Desktop Notifications:** Toggle this switch to **On** to see browser-level alerts when a new message arrives.
    
-   **Send Test:** Use this button to verify that your browser and operating system are correctly configured to display alerts from SupportWire.
    

## Email & Mobile Push

This section allows you to fine-tune which events trigger an alert on your mobile device or in your inbox. You can toggle **Email** and **Mobile** notifications independently for the following events:

-   **Conversation assigned to you:** Get alerted the moment a chat is directed to your queue.
    
-   **Conversation resolved:** Receive confirmation when a teammate or the AI successfully closes a ticket.
    
-   **Conversation unassigned from you:** Stay updated if a conversation is moved to another agent or returned to the general pool.
    
-   **Invited to a conversation:** Know immediately when a teammate needs your expertise on an active chat.
    
-   **Mentioned in a conversation:** Never miss a direct internal note or "tag" from a colleague.
    
-   **Email digest for unread messages:** Receive a periodic summary of any conversations you may have missed while away.  
    
    ![](https://vault.featureos.app/uploads/attachment/upload/0cfc16f663f53d476465aa60897d3e78.png)
    

### **Need more help?**

Reach out to our support at [support@supportwire.app](mailto:support@supportwire.app) [](https://supportwire.app/)or submit a request [on our support board](https://supportwire.featureos.app/)! 😃

[View this article on the web](https://supportwire.featureos.help/en/articles/managing-your-notification-preferences-supportwire)