# Managing Your Personal Profile and Shift Hours

_By Sathi Banerjee  · May 19, 2026_

Your **Account Settings** allow you to personalize how you appear to your teammates and customers, while also defining exactly when you are available to handle incoming conversations. Proper configuration here ensures that SupportWire's automation works in harmony with your actual working schedule.

To access your personal configuration:

1.  Click the **Settings (gear icon)** in the bottom-left corner of your dashboard.
    
2.  Under the **Personal** section in the sidebar, select **Account**.
    

### Personalizing Your Profile

Your profile identity is visible next to your messages in the chat interface and within the internal dashboard sidebar.

-   **Profile Picture:** Click **Change** to upload a professional photo or avatar. This helps humanize the support experience for your customers.
    
-   **Remove:** If you wish to revert to the default initials icon, simply click **Remove**.
    

### Setting Your Shift Hours

Shift hours are personal availability settings that inform the [**Bot Policies**](https://supportwire.featureos.help/en/articles/how-to-manage-conversation-flow-with-bot-policies-supportwire) on when to assign conversations specifically to you.

#### How to Configure Your Availability:

1.  **Enable Shift Hours:** Toggle the switch on to indicate that you have a specific schedule for receiving conversation assignments.
    
2.  **Select Your Timezone:** Use the dropdown to set your local timezone. This is crucial for ensuring the system recognizes your start and end times correctly, regardless of where your teammates are located.
    
3.  **Set Your Daily Window:** Use the interactive slider to define your working block (e.g., 9:00 AM to 5:00 PM).
    
4.  **Choose Your Working Days:** Select the specific days you are on shift. You can use the **Weekdays** or **Every day** shortcuts to fill your schedule quickly.
    

![](https://vault.featureos.app/uploads/attachment/upload/70f4c714901c840f48dc40fd9ecda153.png)

Once you have updated your profile or adjusted your schedule, click the **Save** button at the bottom of the page to apply the changes.

### Why Shift Hours Matter

Configuring your shift hours is essential for maintaining a smooth workflow within your team:

-   **Smart Assignment:** When "Assign based on member availability" is enabled in **Bot Policies**, the system will only direct new chats to you during your active shift hours.
    
-   **Automated Reassignment:** If you are assigned to a conversation but your shift ends, your team's "Assignee offline" policy can automatically transition the chat to an active teammate, ensuring the customer is never left waiting.
    
-   **Work-Life Balance:** By defining your hours, you ensure you aren't receiving new assignment notifications once you've finished for the day.
    

### **Need more help?**

Reach out to our support at [support@supportwire.app](mailto:support@supportwire.app) [](https://supportwire.app/)or submit a request [on our support board](https://supportwire.featureos.app/)! 😃

[View this article on the web](https://supportwire.featureos.help/en/articles/managing-your-personal-profile-and-shift-hours-supportwire)